Terms & Conditions

Your order becomes binding as soon as we have accepted it. All orders are subject to availability.
You are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications including without limitation measurements, dimensions, product features, access and delivery.
All goods are dispatched suitably packaged for transit purposes only. If goods arrive damaged they must be signed for as damaged and you must contact us within 48hours.
We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
We reserve the right to refuse supply of products or services to any individual or company.

The website is an official website of Stitch by Stitch and the copyright is owned by Stitch by Stitch. The website and all intellectual property rights in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Stitch by Stitch trademark and all other trademarks, logos and trade names depicted on the website belong to Stitch by Stitch.

The website offers an accurate as possible representation of the product and its colour.  All our pieces are handmade, and slight variations in colour and weave will probably occur and are part of the natural charm of handmade products. Colour representation may also vary slightly due to computer image quality and screen settings.

Any further information you require about our products can be provided on request.  Please email info@stitchbystitch.eu should you require any more details.


We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on our website and it is your responsibility to read the terms and conditions on each occasion you use our website and your continued use of our website shall signify your acceptance to be bound by the latest terms and conditions.


Privacy Policy

Stitch by Stitch Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stitchbystitch.eu (the “Site”).

Stitch by Stitch values your privacy. You can rest assured we do not share or sell information to third parties, nor use personal information for any reason other than to communicate directly with you, or in the case of supplying products to you, we share your delivery address and phone number with our delivery agents.  If you have signed up for our mailing list, we will only use your details to send you our regular newsletter by email.  Our newsletter keeps you regularly informed of information such as (but not limited to) new product launches, events we are attending and special offers.  You can unsubscribe instantly from our mailing list at any time should you no longer wish to receive our newsletter.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, including putting your email address on our mailing list for our regular newsletter.  You may immediately unsubscribe from our newsletter at any time.  If you have bought our products in the past, your email is added to our mailing list and used by us to email you our newsletter under the terms of Legitimate Interest, unless you unsubscribe from our mailing list.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here:  https://www.squarespace.com/privacy/ .  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@stitchbystitch.eu or by mail using the details provided below:

70, Farleigh Rd, London, N16 7TQ, United Kingdom